Terms and Conditions

1. Reservations and Confirmations

Bookings can be made via our website, email, or telephone.
Once your requested tour or transfer has been confirmed, a separate invoice or secure payment link will be issued. Upon receipt of full payment, a payment receipt will be provided, and a separate booking confirmation email outlining the details of your reservation will be sent.
Full payment is required to secure your booking unless otherwise agreed in writing. A reservation is not considered confirmed or guaranteed until payment has been received.

2. Payment Options

We accept payments through secure and reputable providers including Stripe, PayPal, and SumUp. All transactions are processed using encrypted systems, and no card details are stored at any time.

3. Cancellation and Refund Policy

We are committed to delivering an exceptional service experience and maintaining a clear and equitable cancellation policy for our clients.

• Cancellations made more than 14 days prior to the scheduled service are eligible for a full refund, less the applicable booking fee.
• Cancellations within 14 days of the service date are non-refundable.
• For reservations made within 14 days of the scheduled service, a 48-hour grace period applies. If you cancel within this 48-hour period, you will receive a refund less the applicable booking fee. After the 48-hour grace period, the booking becomes non-refundable.

Non-refundable booking fees:

• £200 for 1–4 passengers
• £300 for 5–7 passengers

Cancellations made within 48 hours of the scheduled service time, as well as non-attendance (no-shows), are strictly non-refundable. Should a client choose not to proceed with the service on the day for any reason, including dissatisfaction, no refund will be issued.

Our drivers are highly professional, experienced, and committed to providing a refined and comfortable journey. If you have any questions or concerns, we kindly ask that you contact us in advance of your service so we may assist you.

All cancellations must be submitted in writing via email.

4. Amendments and Rescheduling

We will make every effort to accommodate requested changes. Bookings may be transferred to a new date within 12 months, subject to availability.

Once a booking has been rescheduled, it becomes non-refundable. If a booking is cancelled outside the 14-day period and later rebooked, the original cancellation terms will still apply.

5. Changes to Service

While we aim to operate all services as planned, we reserve the right to make reasonable adjustments where required. This may include changes to routes or itineraries due to weather, road conditions, local events, or other factors beyond our control.

If we are unable to proceed with your booking, you will be offered either a full refund or an alternative date or service. Where possible, suitable alternatives will be provided to ensure a comparable experience.

6. Clients Responsibilities

Clients are responsible for arriving at the agreed pickup location on time and ensuring they are fit to travel. Any relevant medical conditions or mobility requirements must be disclosed in advance.

We are not liable for delays caused by circumstances beyond our control, including traffic, weather, or unforeseen events. We cannot accept responsibility for missed onward travel connections.

7. Insurance

We strongly recommend that all customers obtain comprehensive travel insurance covering cancellations, medical expenses, and personal belongings.

8. Personal Property

All personal belongings remain the responsibility of the client. While care is taken at all times, Highland Scenic Executive Travel Transfers and Tours cannot accept liability for loss, theft, or damage to personal items.

9. Children and Personal Requirements

Children are welcome on all tours but must be accompanied by an adult. Child seats are available upon request and must be arranged in advance.

10. Driver-Guided Services

Your journey will be conducted by an experienced and knowledgeable driver-guide with a strong understanding of the Highlands. While our drivers are not formally accredited tour guides, they are committed to providing an engaging, flexible, and informative experience.

11. Airport Transfers

For airport collections, accurate flight details—including flight number and arrival time—must be provided.

We monitor flights where possible; however, extended delays may result in additional waiting time or parking charges. Excessive delays may also incur supplementary fees. These measures allow us to maintain a reliable and efficient service.